BNC coordinates the use of the reactor and provides scientific infrastructure for the international user community. Currently 16 experimental stations are offered in the user programme.

The mission of BNC User Office is to provide research opportunities for – according to an ENSA survey – about 500 potential neutron users in the Central-European region. BNC maintains an open access user programme; its instruments are offered through international user programmes. BNC has participated in several EU-supported programmes like NMI3 (Integrated Infrastructure Initiative for Neutron Scattering and Muon Spectroscopy), SINE2020 (Science and Innovation with Neutrons in Europe in 2020), BrightnESS (Building a Research Infrastructure and Synergies for Highest Scientific Impact on ESS), CERIC (Central European Research Infrastructure Consortium), IPERION CH (Integrated Platform for the European Research Infrastructure ON Cultural Heritage) and ERINDA (European Research Infrastructures for Nuclear Data ApplicHeritage).

BNC are strongly committed to train the future generation of professionals. In cooperation with Hungarian universities (Budapest University of Technology and Economics, Eötvös Lorand University of Sciences, Budapest, the University of Pannonia, Veszprém), BNC accommodates students for laboratory practices in studies of nuclear science and technology. In collaboration with IAEA, BNC organizes nuclear science and technology oriented training courses for international students on a regular basis.